01Active work
AI transformation
Redesigning workflows, choosing tools and partners, and setting the rules for how AI is used day to day.
Selected work
Confidential
Listening to online conversation so the right person can act on it.
A short note on a capability I set up. Everything that could identify the work is left out.
- SignalsConversations picked up by listening tools
- AnalysisWhat is new, what repeats, what matters
- One judgementA named person decides what the signal means
- DecisionSomething happens, or nothing does, on purpose
Generic modelA generic picture of the method. It shows nothing from a real engagement.
At a glance
Capability design: intelligence needs, technology evaluation, reporting model and workflow.
- My role
- Capability design
- Covers
- Intelligence needs, technology evaluation, reporting model, workflow
What I set up
I set up a social intelligence capability with specialist technology partners. It combines digital listening, analysis, structured reporting and a person who decides what to do with the signal.
It runs on third-party platforms. I do not own them and make no claim to.
What I took from it
Listening pays off when someone knows which decision the signal should inform.
NoteFurther detail is confidential and is not described here.